Privacy Policy

Privacy Policy for Glowdoly

This Privacy Policy describes how www.glowdoly.com ("we", "our", or "the Site") collects, uses, and discloses your personal information when you visit, browse, or make a purchase from the Site.

1. Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and details necessary to process your orders. “Personal Information” refers to any data that can identify you directly or indirectly.

Device Information

  • Examples Collected: Browser type, IP address, time zone, cookie data, pages or products viewed, search terms, and navigation data.

  • Purpose: To optimize the Site experience and analyze performance.

  • Source: Automatically collected using cookies, log files, tags, and pixels.

  • Disclosure: Shared with our processor Shopify and analytics providers like Google Analytics [Add others if applicable].

Order Information

  • Examples Collected: Name, billing and shipping addresses, payment details (e.g., credit card, PayPal), email, and phone number.

  • Purpose: To fulfill orders, process payments, ship goods, send confirmations, prevent fraud, and offer customer support or marketing (where applicable).

  • Source: Provided directly by you.

  • Disclosure: Shared with Shopify and third-party logistics or payment gateways [Add vendors such as PayPal, Stripe, ShipStation, etc.].

Customer Support Information

  • Examples Collected: Email, name, order number, chat logs, or any additional relevant data.

  • Purpose: To respond to inquiries and resolve issues.

  • Source: Provided by you during interactions.

  • Disclosure: May be shared with customer service platforms [e.g., Gorgias, Zendesk].

Additional Data Collection

  • If applicable, list data collected offline or from purchased marketing sources here.

2. Minors

Our Site is not intended for individuals under the age of [Insert Age, e.g., 13 or 16]. We do not knowingly collect data from children. If a parent or guardian believes their child has provided us with Personal Information, please contact us for deletion.

3. Sharing Personal Information

We share your Personal Information with service providers to deliver our services, including:

  • Shopify – to power our e-commerce store. [Learn more: https://www.shopify.com/legal/privacy]

  • Compliance – if required by law or to protect our rights.

  • Others – Add email marketing, fulfillment, or tracking providers here.

4. Behavioural Advertising

We may use your Personal Information for targeted ads and marketing purposes.

  • Google Analytics – to understand visitor behavior [opt-out: https://tools.google.com/dlpage/gaoptout].

  • Advertising Platforms – We may share data with platforms like Meta (Facebook), Google Ads, TikTok, etc., using cookies or pixels.

To Opt Out of Targeted Ads:

5. Using Personal Information

We use your data to:

  • Offer and deliver products

  • Process and confirm payments

  • Communicate updates and offers

  • Improve services

6. GDPR (For EU Residents)

If you are in the European Economic Area (EEA), we process your Personal Information under the following lawful bases:

  • Your consent

  • Performance of a contract

  • Legal obligations

  • Vital interests

  • Public interest

  • Legitimate interests

Data Retention

We retain your data unless you request deletion.

Automated Decision-Making

We do not engage in automated decision-making that significantly affects you. Shopify may temporarily blacklist IPs to prevent fraud.

7. CCPA (For California Residents)

If you're a California resident, you have the right to:

  • Know what personal data we collect

  • Request access or deletion

  • Opt-out of data sales (if applicable)

We do not sell your data. If this changes, we will update this policy and provide clear opt-out instructions.

8. Cookies

Cookies help personalize and improve your experience. We use:

Essential Cookies

  • For account login, cart, checkout, and session security.

Analytics & Marketing Cookies

  • For tracking usage and advertising performance.

9. Do Not Track

We do not alter our data practices in response to “Do Not Track” signals due to lack of industry standard.

10. Changes

We may update this Privacy Policy as needed to reflect legal, operational, or business changes. The latest version will always be posted on this page.

11. Contact Us

For questions or to make a data request, please contact:

Glowdoly
Email: contact@glowdoly.com
Mailing Address:
Royal Avenue, 420
New Westminster, BC V3L 5H1
Canada